Backup for Workgroups - Support Center
We welcome your questions and comments about Backup for Workgroups -
before the sale, during your evaluation period and after your purchase. Please
check this section to see if we have already answered your question on one of
the support pages linked below.
FAQs - Frequently Asked Questions
Support Information by Category
White Papers
Contact Information
If you have reviewed the online support information and your topic is not covered and you would like to contact technical support,
we recommend that you contact us via EMAIL for the quickest response.
- E-mail: support@lockstep.com
- Phone: + 1.480.596.9432
- Availability: Monday - Friday 9AM-5PM MST (excluding holidays).
Feel free to leave a voice mail message during evenings and weekends and as
applicable. Please leave your name, which Lockstep product you are using (either Backup for Workgroups or IGetMail), a brief
description of your issue or question, along with your phone number.
NOTE FOR CELL PHONE USERS - Sometimes when you are calling on a cell phone line and you are leaving a message, the line cuts in and out
and we have a hard time hearing your phone number. If possible, please send us an email message or repeat your phone number in the
message. We make every reasonable effort to return your voice mail messages in a timely manner.
- Support Policy:
Lockstep Systems is happy to provide support for our software product.
However, there can be situations where Backup for Workgroups is not the
root cause of the problem you are experiencing.
If our support staff suspects that the issue is a hardware or networking
problem, or if the settings of another software product are interfering with the
performance of Backup for Workgroups, then you may be required to contact the
appropriate support provider for the device/software to resolve the underlying
issue first.
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Version 4.0 - Supports
Windows Vista
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